LATEST UPDATE (10:30AM) - There is extensive damage that is being addressed by crews and contractors. All outages have a crew assigned for repair work. Most members should prepare for outages through the afternoon, around 4PM.
Updated restoration estimates can be viewed by visiting
**Please note, these are estimations and full restoration time can potentially change depending on the extent of severity and resources required as restoration work continues. SEC prioritizes the safety of our field crews.
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Update 8-4-24 (7:00AM) - Crews and contractors have worked throughout the night making repairs to the system.
Major damage from yesterday’s storms include:
- broken poles
- broken crossarms
- lines down across roadways
- in addition to a car crash resulting in 2 broken poles.
Additional crews and contractors have arrived this morning to continue restoration efforts. Some members can expect and prepare for outages to extend into the afternoon. We appreciate our members’ patience as we keep safety at the forefront of all work being done.
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Outage Restoration Update (10:00PM): Power restoration efforts continue tonight for outages affecting the remaining ~1,100 members impacted by earlier storm damage. SEC encourages some members to prepare for overnight outages, as our dedicated and determined crews and contractors will continue throughout the night repairing the remaining outages caused by downed lines, broken poles and crossarms. New crews are scheduled to take over repairs first thing in the morning - we will work until everyone's electricity is restored.
The safety of crews and our SEC members is of upmost importance during an outage.
Safety reminders during an outage:
• Never approach a downed power line. Always assume a downed power line is live and dangerous!
• If using a portable generator, be sure to closely follow manufacturers’ directions for installation and operation - only operate outside of the home.
• Use battery powered flashlights - never burn candles as a light source.
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Strong storms across the eastern region of SEC's service territory have caused major outages, impacting over 3,500 members. A large portion of outages are due to damage to Dominion’s transmission line impacting Center Star substation. Crews are currently assessing damages and working as safely and efficiently as possible to have the lights back on for all members.
Members can report an outage by:
- Text "#out” to 866-878-5514 using the mobile number on your account.
- Call 866-878-5514 to report the outage using our automated service.
- SmartHub mobile app: click "Report an Issue/Inquiry", choose "Power Outage", confirm your account location and click "Send"
