Outage Alert: Tropical Storm Helene

Tropical Storm Helene Outage Update (9/28 - 7:30am) - SEC crews worked throughout the night to continue restoring power to our members. New crews came on board early this morning and are dedicated to getting power back as quickly and safely as possible.

Of the over 9,000 SEC members who were impacted by yesterday's major storm outages, crews currently have 5 remaining outages, affecting 43 members, to restore! Extensive damage continues to be repaired - it is estimated that all restorations will be complete around 2pm this afternoon. Estimated times of restoration will continue to be updated on SEC's Outage Viewer: https://outage.sec.coop:8181/

*PHONE SYSTEM ALERT: Remnants of Tropical Storm Helene have also caused issues with local phone carriers, impacting SEC’s phone system. Calls are being forwarded to a call center to provide assistance during this time. We encourage members who need to report an outage to do so through the SmartHub app.*

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OUTAGE UPDATE (5:15PM): SEC has regained service required to continue restoration efforts for our members in the western part of our service territory. From here, crews continue to move forward in restoration efforts originally delayed by major AEP outages, in addition to continued efforts spanning from Bedford County to Dinwiddie. Your Cooperative is working diligently to address all remaining outages, repair damages and have power back to our members while keeping safety a top priority.

We appreciate your patience during this extended outage time period caused by Tropical Storm Helene.

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🚨 Outage Update: Tropical Storm Helene 🚨

Due to a transmission outage impacting over 200,000 from Appalachian Power (AEP) many SEC members in our Western district in the Meads Store, White House, and Lone Gum areas are impacted.

AEP is reviewing the outage and SEC will continue to work with them around restoration efforts.

Thank you for your patience as we work to get the lights back on! Stay safe, and we will keep you updated.

Members can report an outage by:
• Call 866-878-5514 to report the outage using our automated service.
• SmartHub mobile app: click "Report an Issue/Inquiry", choose "Power Outage", confirm your account location, and click "Send."
Current outages and estimated restoration times can be viewed by visiting: https://outage.sec.coop:8181