To report an outage, text or call (866) 878-5514.
Text
The most efficient way to report an outage is through TextPower. You are already signed up if your mobile phone number is on your account. You only need to do this once per outage.
Text “#out” to 866-878-5514:
- This reports an outage to the Outage Management System.
- You will be asked which address has the outage.
- You will choose the address that has the outage.
- You will be sent a text that confirms you have reported your outage.
Once outage has been reported, you can then text #status:
- To get an update with a possible restoration time, text “#status”.
- Once a crew is assigned, SEC lineworkers will locate the issue and give a more accurate estimate for restoration.
- Please know that major outages due to a storm can cause a delay in estimated restoration times.
If your power has been restored, texting “#status” will show that information.
Call
Call (866) 878-5514 and provide the following information:
- Physical address where outage has occurred.
- Primary phone number associated with the account.
- If neither the physical address nor primary phone number are available; please enter your SEC account number when prompted to provide information.