Why is my neighbor’s power back on while mine is still out?

There could be multiple reasons why your power remains out while others around you have service. Your home may be on a different circuit, or additional repairs may be needed for your specific location. A circuit is like a highway for electricity, delivering power from substations to large areas. Once a circuit is repaired, many members will see their power restored. However, some outages may be caused by damage to tap lines - smaller power lines that branch off from the main circuit to serve neighborhoods and individual homes, similar to side roads connecting to a highway.