Report an Outage

A number of circumstances can cause power interruptions, and damage from severe weather can cause outages that last for days. Making plans now can make riding out a prolonged power outage safer and more comfortable.

Build or restock your emergency preparedness kit, including a flashlight, batteries, cash, and first aid supplies.

Charge cell phones and any battery-powered devices. Make sure you have alternative charging methods for your phone or any device that requires power. If you use your car to recharge devices, do NOT keep the car running in a garage, partially enclosed space, or close to a home, this can lead to carbon monoxide poisoning.

Know where the manual release lever of your electric garage door opener is located and how to operate it.

Keep your car’s gas tank full – gas stations rely on electricity to power their pumps.

Only use flashlights for emergency lighting, candles can cause fires.

Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours.

Take steps to remain cool if it is hot outside. In intense heat when the power may be off for a long time, consider going to a movie theater, shopping mall, or “cooling shelter” that may be open in your community. If you remain at home, move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.

Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors. Never use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.

Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.

If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing. Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home’s electrical system. See more generator safety tips.

Throw away any food that has been exposed to temperatures 40° F (4° C) for 2 hours or more or that has an unusual odor, color, or texture. When in doubt, throw it out!

• If food in the freezer is colder than 40° F and has ice crystals on it, you can refreeze it. If you are not sure food is cold enough, take its temperature with a food thermometer.
• Contact your doctor if you’re concerned about medications having spoiled.
• Restock your emergency kit with fresh batteries, canned foods, and other supplies.